The successful manager can train employees one of three ways.
1) send individual members of staff to training courses. 2) contract
to have the entire department trained at one time by a professional
trainer. Or 3) conduct the training themselves.
Here are the steps a
successful manager follows when preparing to teach an in-house
Clarify the purpose
of the training.
Staff members need to
understand the purpose and goals of the training they are receiving.
Inform them not only about the subject but also the purpose and why
they need to know what is being taught.
should be manageable.
Will the training be
lecture or require hands-on participation? The department should be
divided into groups according to what is most appropriate. Groups
engaged in learning a hands-on skill should be kept small so that each
member of the group can be given individual attention.
A lecture or
discussion group can be larger than a hands-on program. However,
discussion groups should not be so large that not everyone will have
the opportunity to speak or ask questions during the training period.
Plan for breaks.
There is an old adage that says the mind can
only absorb what the rear can endure. Plan for a 5 to 10 minute break
for every 60 minutes of training.
Prepare a lesson
Knowing how to do something and knowing how to
teach it are two different things. Prepare a lesson plan that first
identifies what needs to be taught and then how to best cover what
staff needs to learn. A lesson plan prevents straying from the topic
and also insures that the topic is covered in its entirety.
Stop for questions.
Do not make the mistake of asking participants
to hold their questions until the end of the program. The best time
for a participant to ask a question is when they have it. Then they
will not forget it. Also, questions asked during the program allow for
material to be covered more thoroughly and encourages participation
form other members of the group.
Demonstrate new procedures in the order in
which they should be done. Donít skip one part and go back to it
later; take the participants through the process step by step.
Plan for a
Follow up meetings enables participants to
share what they have learned and help one another solve any practical
problems they may have encountered. New questions always arise as
staff put the procedures they have learned into practice.
I wish you well.